FAQ

Table of Contents

What is Printinmexico.com?

Printinmexico.com is an Mexican-owned printing company that offers our clients quality and economy for all their custom printing needs. We have a network of printers in Mexico that print high-quality, low-cost advertising and packaging materials for customers in Mexico and in USA. We provide you access to high-quality printing at prices 30-70% off usual market costs. In a nutshell, we offer and deliver high quality, great service, and low prices. Our preflight team makes sure your files are error-free before sending them to our printing facility. We maintain the highest standards and tightest control over the entire process, and every job is offset printed on high quality paper stock.

How are we different from other printers?

We can offer prices to you far less than what competitors charge. We maintain the highest standards and tightest quality control over the entire process. Every job is offset printed, providing you with the highest quality and for less cost than other printers.
We have always been focused on customer satisfaction and how important it is to keep our customers happy. Our printing providers are up to date with the latest ISO 9001-2008 certification. These strict quality measures ensure that you receive the highest possible quality product along with our renowned customer service. Our goal is to take the trust our customers have given us and turn it into a strong, long-lasting relationship.

Paper Type Categories.

By special request, all paper can be ordered with FSC certification. This certification, however, increases price and delivery time by about 20%.

File format guide

Print-ready files are accepted in the following formats.

File preparation check list
Shipping methods

We ship using FedEx or UPS (please remind the shipping time is after the production turnaround)

Ground Service
2Day Service
Overnight Service

* Please contact us for other shipping options.
* We do not ship using customer's account.
How do you compute shipping charges?

Shipping charge is based on the number of packages, the weight of the packages, the destination ZIP code, and shipping service.

Turnaround Time

Our standard turnaround time varies depending on the product. It could range from 5 day to 10 days.
The production turnaround time indicated on the site is based on the number of hours or days that a print job is completed during normal circumstances, excluding weekends and holidays.

Production would start after the all the print ready files is uploaded, full payment is received, and the soft or hard proof is approved.

How do I make a change to my order?

If you haven't approved your proof, you can make an order change request by Emailing us. Our Customer Service Team is available anytime to assist you
customerservice@printinmexico.com

Can I change my order once it has been placed?

Changes to your order can be accommodated before you approve your print job.Once we have received your approved proof and your print job has been sent to the press, we no longer entertain changes to the file, artwork, quantity, product options, etc.

Can I cancel my order?

An order may be cancelled on condition that no work has been completed for that order. In this case, the customer will be charged a $50.00 cancellation fee in addition to any fees charged for proofs or samples, if applicable. However, an order cannot be cancelled if and when

The order has been sent to production.
The ordered item has been printed.
The order is already packaged.
The order is en route to you.
The order has been delivered.
In such cases, please understand that we are unable to cancel any orders and the customer shall be charged in full.

How do you compute shipping charges?
Shipping charge is based on the number of packages, the weight of the packages, the destination ZIP code, and shipping service.

How do I cancel my order?

To file an order cancellation request, please contact us at services@printinmexico.com at any time.

Do you still have questions?

Email us at support@printinmexico.com and we will get back to you!